Customer Service and Project Management

Business and Contract Manufacturing Challenges for the Customer Service / Project Management leaders

The share of manufacturing production outsourced to contract manufacturing partners keeps increasing. Targeted and segmented consumers mean smaller production runs of more unique products. Lean manufacturing and supply network mandates mean just-in-time manufacturing projects and material supply deliveries which better not affect customer service levels. The burden of keeping this machine humming typically falls to the customer service and project management teams.

Everybody around the customer service leader and project manager wants answers on production status, inventory levels and product availability. Unfortunately, the external supply and contract manufacturing process often feels like a black hole. You put information in, start the production process, and hope that finished product comes out the other side when you need it.

How TraceLink can help Customer Service and Project Management leaders with Contract Manufacturing challenges

• Improve management of day-to-day activities. Get connected to and collaborate with work teams internally, external suppliers and contract partners. Tap into integrated cross-partner and cross-site visibility of production status, inventory and customer service levels. Leverage lifecycle views of the entire production process.
• Speed purchase order negotiation and production start. Initiate and collaborate on purchase orders with team members, tracking changes, counter-proposals and split lines as needed. Confer with production teams on multiple order components including delivery dates, quantities, line specifications and material supply needs. Get proactively notified when action is required and identify the responsible parties.
• Quickly identify production issues and project exceptions. Receive notifications when production milestones and project deadlines are missed or approvals are overdue. Pinpoint underlying causes by drilling down into purchase order line item details to view status information, material dependencies and other elements.
• Simplify production status and contract partner reporting. Access built-in display and reporting of on-time delivery, order fulfillment accuracy, production cycle times across order and partners.

Next steps

• Try It Yourself.  In minutes, launch a no obligation FREE TRIAL of our Predictable Supply Suite. Create your own Process Link collaborative team workspace, invite and quickly connect to virtual team members, then experience a new world of production visibility and tracking across your contract manufacturing operations!
• Demo Production Tracking.  Request a guided PERSONAL DEMO of our Production Tracking and ProcessLink solutions. On your schedule, one of our team members will take you through our solution.

Explore More

• Discover Production Tracking.  Find out how the TraceLink Production Tracking solution can give you visibility and control throughout the entire contract manufacturing lifecycle. Go Production Tracking
• Experience ProcessLink.  Review TraceLink's innovative approach to connecting you and your internal contract manufacturing teams to your partners both fast and flexibly. Go ProcessLink