Services and Support
Ensuring customer success through excellent services and support is paramount here at TraceLink. If you don’t succeed, we don’t succeed. Our Customer Success team is composed of experienced professionals who are dedicated to ensuring that our customers derive the most business benefit possible from our products and solutions.
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E-Pedigree Support Case
Welcome! The TraceLink support portal is designed to support you in a variety of ways.
If you are experiencing a technical issue with E-Pedigree, please log in to the support portal to create a case with the Customer Success Team. A team member will respond back within one business day with a case number and an estimate for a resolution. Please provide as much information as possible and be as specific as possible.
If you are a Predictable Supply Suite user and have a support issue, please use this form to open a case with the Customer Success Team.
Please log below to access the TraceLink support system
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