Services and Support
Ensuring customer success through excellent services and support is paramount here at TraceLink. If you don’t succeed, we don’t succeed. Our Customer Success team is composed of experienced professionals who are dedicated to ensuring that our customers derive the most business benefit possible from our products and solutions.
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Services Offerings
TraceLink provides a variety of services offerings to meet your needs. Our current offerings are below. Should you desire additional services, please contact us.
Agile Adoption
TraceLink developed the Agile Adoption methodology to help you accelerate ROI from your supply chain and contract manufacturing investments.
Community Support Forum
The TraceLink community support forum is your portal to help and support from the entire TraceLink user community, including the Customer Success Team. Post a question, browse existing answers, suggest a product idea or share your expertise. If you have a technical issue, click here to submit a support request.
E-Pedigree Case
The TraceLink Customer Success team continues to provide the same high level of customer service to our existing E-Pedigree customers. Use this link to open a support case related to the E-Pedigree products. The case entry form is available 24x7 for your input.
Training
TraceLink Services has developed a series of on-demand content, including videos, that provide detailed training instruction that is available when you are available.
Submit Support Request
If you’ve run into an issue that you cannot resolve or need additional assistance of any kind, you can open a support request with the Customer Success Team. The request form is always available, and we strive to respond to all requests within one business day.
Have Questions?
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