Services and Support
Ensuring customer success through excellent services and support is paramount here at TraceLink. If you don’t succeed, we don’t succeed. Our Customer Success team is composed of experienced professionals who are dedicated to ensuring that our customers derive the most business benefit possible from our products and solutions.
Free Pilot
Free Membership
Training and Online Tutorials
We have created a series of short, comprehensive video tutorials to get you started using the Predictable Supply Suite applications as quickly as possible. We realize that your time is important, and we have kept the tutorials focused and brief to ensure that you get the maximum benefit in the least amount of time. If you need more information after watching the tutorials, please check the Community Forums or feel tree to contact the Customer Success Team.
Please note, you will need Adobe Flash 9 or greater to watch any of the videos.
Getting Started
Sign up, Registration and Activation
If this is your first time using the Predictable Supply Suite, this tutorial will help you get started. It will guide you through the Registration and Activation process. (3:11) PLAY VIDEO
User Profile Update
Update your SupplyNexus User Profile
Updating your SupplyNexus User Profile is a great way to provide information about yourself to your virtual team members and potential new partners. This tutorial teaches you how to update your information and add a photo to your profile (3:25) PLAY VIDEO
ProcessLink 101:
Creating, Subscribing, Inviting and Joining
This tutorial reviews the collaborative workspaces that we call ProcessLinks. It starts with key concepts of ProcessLinks. ProcessLink Owners will learn how to create a free ProcessLink, invite participants to join their ProcessLink and finally, how to subscribe to a ProcessLink. ProcessLink participants will learn how to respond to an invite to join a ProcessLink. ProcessLink Points of Contact will learn how to manage team member privileges. (9:11) PLAY VIDEO
Production Tracking 101:
Purchase Order Creation and Negotiation
This tutorial provides an overview of the Purchase Order module, and covers the steps to create and negotiate a Purchase Order from both the Customer and Supplier points of view. (7:22) PLAY VIDEO
Production Tracking 102:
Work Order Creation, Updating and Status Tracking
This tutorial provides an overview of the Work Order module, and covers the steps to create and update a Work Order from the Supplier point of view, and how to monitor Work Order status from the Customer point of view. (9:17) PLAY VIDEO
SupplyNexus Directory Overview
Using the Member Directory
The SupplyNexus Member Directory is a powerful tool that can help you tap into the shared knowledge of a broad set of industry participants, meet and connect to others with similar roles and challenges, and discover potential business opportunities by engaging with new customers and partners. This tutorial provides a quick primer regarding how to use the SupplyNexus to your advantage. (2:49) PLAY VIDEO
TraceLink Global Search
Finding Results Quickly With Search
TraceLink Global Search provides the ability to search for key terms or people across the entire Predictable Supply Suite and TraceLink website. This tutorial teaches you how to create queries and navigate the results. (1:09) PLAY VIDEO
Have Questions?
We are here to help!
